May 2018. A wedding and a new Data Protection Regulation

04 May 2018

The news in May 2018 is likely to be full of the Royal Wedding in Windsor and we wish the happy couple a wonderful day and much happiness together. It should be a joyous day!

Around the same time, and sadly far less of a celebration but none the less important, the news is also likely to be filled with the introduction of a new EU directive, the General Data Protection Regulation, or GDPR for short, on 25 May 2018. This is an important legal regulation & requirement for all organisations that control and process personal data, focusing on the way that data is handled, maintained, processed and generally used.

More on the EU regulation and how it affects businesses and other organisations can be found here:

As we hope you would expect from an independent financial adviser, Chapters Financial has always taken great care over the data that we hold for the clients and contacts that we work with. Because the provision and application of financial services advice and implementation is based on the information (usually personal information) with which we are provided, we have always maintained strict practices in the way we hold and use this data.

The new GDPR regulations being introduced in May 2018 require us to update our privacy policy to take account of these new regulations and we are pleased to have achieved this in the following link to our updated privacy policy here.

Financial Services Regulation

Through financial services regulation, we have been required by our regulator, the Financial Conduct Authority, to maintain full records of our interactions with clients, with the specified minimum time frame for maintaining full records varying from 3-5 years for some interactions (Example: Life Assurance) to an indefinite period for others (example; Pension transfers). More can be found on the Financial Conduct Authority's website here:

To carry on providing a fully continuous service to our clients, and for regulatory purposes and mutual future protection, we have continued a policy of keeping all records indefinitely and we plan to maintain this practice going forward. We believe this to be a good business practice for our ongoing service provision.

If you would like to know more about the services and the way we provide service at Chapters Financial Limited to our clients, both for individuals and for businesses, then please contact us on 01483 578800 or on our email at