This page describes Chapters Financial Limited's cookie policy, which applies to this website, If you do not accept this Cookie Policy please do not use these sites.

What are cookies?

Cookies are small text files, which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies" in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences or analyse how well our website is performing.

Certain cookies contain personal information – for example, if you create an account, when using a cookie will store your username. Otherwise our cookies will not collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user's general location.

What types of cookie are there?

Broadly speaking, there are four types of cookie: strictly necessary cookies, performance cookies, functionality cookies and targeting or advertising cookies.

Strictly necessary cookies These cookies are essential to enable you to move around the websites and use its features, such as accessing secure areas of the websites. Without these cookies services you have asked for, such as accessing the forms pages on our sites, cannot be provided. Without these cookies, our websites will not work properly.

Performance cookies These cookies collect information about how you use our websites, for instance, which pages you go to most often and if you get error messages from those pages. We only use these cookies to improve how our websites work.

Functionality cookies These cookies allow users to customise how a website looks for them: they can remember usernames, language preferences and regions, and can be used to provide more personal services like local weather reports and traffic news.

Advertising and targeting cookies We do not accept advertising from any other organisation on our websites. We include links to social networks like Facebook who may subsequently use information about your visit to target advertising to you on their websites.

What's the law?

Recently, the law on cookies has changed. Now sites that try to place performance, functionality, and targeting and advertising cookies need your permission before they can place them onto your computer. To find out more about the law, click here.

How does Chapters Financial use cookies?

Chapters Financial collects a cookie from its users to track our own performance, allow us to calculate how many visitors we have - anonymously, of course - and how long they stay on our site.

We do our utmost to respect users' privacy. We use these cookies to monitor and improve our services.

Does anyone else use cookies on Chapters Financial websites?

We also use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics/Statcounter to help us monitor our website traffic.

How do I turn cookies off?

Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the 'options' or 'preferences' menu on your browser to change settings, and check the following links for more browser-specific information.

Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

To switch off third-party advertising cookies, you can turn these off by visiting the Internet Advertising Bureau's consumer advice site here.

For more information on cookies, click here.

User agreement

By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. For instance, will not be able to recognise your user ID, meaning that you will not be able to log back in to complete the forms.

If you have any queries regarding this Cookie Policy please contact our Privacy Officer by e-mail at: