The information provided on these web pages is designed to provide our clients and potential clients with general information only and is not intended to provide advice on a particular investment, investment strategy or recommendation. To ensure that a particular investment is suitable for you, you should seek independent financial advice through contact with Chapters Financial Limited.

Chapters Financial Limited is authorised and regulated by the Financial Conduct Authority. The Financial Conduct Authority does not regulate taxation and trust advice.

The value of investments can go down as well as up, and past performance is not a guarantee of future performance.

is a trading name of Chapters Financial Limited.

Trading Address: Hadleigh House, 232 High Street, Guildford, Surrey, GU1 3JF. Telephone: (01483) 578 800, Fax: (01483) 330 800

Email: info@chaptersfinancial.com

Registered Office: Hadleigh House 232 High Street, Guildford, Surrey, GU1 3JF

Registered in England No: 5178692

FCA Registration No: 402899

Directors: Keith G Churchouse, B A (Hons), FPFS, Esther Dadswell, B Eng (Hons), C Eng, MICE, CMgr, MCMI.

Information about you

In providing us with personal data we will abide with the Data Protection Act. This means that you agree for your information to be stored on computer and/or paper files. You allow us to contact you from time to time by various means including telephone, fax, post or e-mail to bring to your attention products and services which may be of interest to you. Information you provide to us, including sensitive personal information such as medical/health records may be disclosed to third parties for the purposes of ongoing administration and processing your application, but for no other purposes. This includes credit reference agencies and medical practioners. You may withdraw your consent by writing to us at the above trading address.

Please see our Client Agreement Letter.

Complaints

It is our intention to always provide the highest quality level of advice and service. If however you become dissatisfied with our provision of, or our failure to provide, a financial service, and you wish to register a complaint please contact Keith G Churchouse FPFS, at Chapters Financial Limited, Hadleigh House, 232 High Street, Guildford, Surrey, GU1 3JF, telephone (01483) 578 800. Your complaint will be investigated in accordance with the firm's complaints handling procedure, a copy of which will be supplied to you. If you are not happy with the way we have carried out our investigation or the result, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Further information about the FOS is available from their website www.financial-ombudsman.org.uk.

All Rights Reserved.